Last updated: 15 July 2025

TutorWow (“TutorWow”, “we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and other applicable laws.

1. What Personal Information We Collect

We may collect the following types of personal information:

Parent and student names
Email addresses
Phone numbers
Year level, school subjects, academic goals
Payment information (via third-party providers like Stripe)
Booking and enquiry details
Messages and support interactions
IP addresses and device/browser data (via tools like Google Analytics and Meta Pixel)

2. How We Collect Your Information

We collect your information when you:

Submit a form on our website (e.g. trial booking or enquiry)
Communicate with us via email, SMS, phone or chat
Subscribe to our newsletter or resources
Use our website (cookies and analytics tools)
Make payments or book services through our platforms

3. Why We Collect It

We collect and use personal information to:

Deliver and improve our tutoring services
Match students with appropriate tutors
Respond to enquiries and provide customer support
Send lesson reminders and updates
Process payments securely
Provide educational resources and performance tracking
Run ads and optimise our website (using cookies and analytics)

4. How We Store and Protect Your Data

We store data on secure, encrypted systems and restrict access to authorised personnel only. We use reputable third-party platforms (e.g. Stripe, Teachworks, Google) that comply with international data protection standards.

5. Third Parties We Use

We may share your information with trusted services only when necessary to run our business, such as:

Payment processors (e.g. Stripe)
Scheduling and CRM tools (e.g. Teachworks, Zapier)
Analytics and advertising platforms (e.g. Google Analytics, Meta)
Tutors who work directly with your child (for educational purposes only)

We do not sell your data to any third party.

6. Your Rights

You have the right to:

Access the personal information we hold about you
Request corrections or updates to your data
Opt out of marketing emails at any time
Request deletion of your personal data (subject to record-keeping laws)

To make a request, contact us at: support@tutorwow.com

7. Cookies and Tracking

We use cookies and tracking technologies to enhance your experience, analyse site usage, and run targeted ads. You can control or disable cookies through your browser settings.

8. International Users

If you access our website from outside Australia, you consent to the processing of your information in accordance with this Privacy Policy and Australian law.

9. Refund Policy

All sales of digital products, including downloadable resources, templates, and guides, are final. TutorWow does not offer refunds for digital products once they have been purchased and delivered.

We encourage you to review product descriptions and sample materials carefully before making a purchase. If you experience any technical issues accessing your digital product, please contact us at tony@tutorwow.com and we will assist you promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published at www.tutorwow.com/privacy.

11. Contact Us

If you have any questions or concerns about your privacy, please contact:

TutorWow
Email: tony@tutorwow.com
Website: https://tutorwow.com