Privacy Policy

1. Introduction

TutorWow Pty Ltd (ABN: 74 463 627 455) ("TutorWow", "we", "us", "our") is committed to protecting the privacy of individuals who interact with our website, services, and communications. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or services, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use our website or provide us with your personal information.

2. What information we collect

We collect personal information that you voluntarily provide to us, including when you:

• Submit a trial lesson request form on our website
• Book a discovery call through our Calendly booking system
• Contact us via email or social media
• Enrol your child in tutoring sessions
• Communicate with tutors through our platform or messaging system

The types of personal information we may collect include:

• Parent or guardian name, email address, and phone number
• Student's first name, year level, and school (where provided)
• Subject requirements, academic goals, and current challenges
• Billing and payment information (processed securely through third-party providers)
• Communications between you and TutorWow or between students and tutors

3. How we use your information

We use personal information to:

• Match your child with the most suitable tutor based on subject, year level, and learning style
• Schedule and manage tutoring sessions and discovery calls
• Communicate with you about session updates, progress reports, and booking confirmations
• Process payments and maintain billing records
• Improve our services and website through aggregate, de-identified analytics
• Comply with our legal obligations
• Respond to your enquiries and support requests

We do not use your personal information for purposes that you would not reasonably expect, and we do not sell or rent personal information to third parties for marketing purposes.

4. Disclosure of personal information

We may share personal information with:

• Tutors: We share relevant student information (year level, subject, and learning goals) with the assigned tutor so they can personalise sessions effectively.
• Service providers: Third-party vendors who assist us in operating our business, including scheduling tools (Calendly), payment processors, and communication platforms. These providers are bound by confidentiality obligations.
• Legal requirements: Where required by law, regulation, or court order.

We do not disclose personal information to overseas recipients unless we have taken reasonable steps to ensure they handle it in accordance with the APPs.

5. Children's privacy

TutorWow services are provided to students, some of whom may be under 18. We take particular care with information relating to minors. We only collect information about students that is necessary to provide tutoring services, and we do not collect sensitive information about students without parental consent.

Parents and guardians are responsible for providing information on behalf of their children. If you are a parent or guardian and believe your child's information has been collected without your consent, please contact us immediately at hi@tutorwow.com.

6. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure data storage, restricted access to personal information, and use of reputable third-party platforms with their own security standards.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

7. Data retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, to comply with legal obligations, and to resolve disputes. When personal information is no longer needed, we take reasonable steps to securely destroy or de-identify it.

8. Accessing and correcting your information

Under the Privacy Act 1988 (Cth), you have the right to access personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date.

To make an access or correction request, contact us at hi@tutorwow.com. We will respond within a reasonable timeframe (generally within 30 days). We may require you to verify your identity before granting access.

9. Cookies and website analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and collect anonymous usage data. You can control cookie settings through your browser preferences. Disabling cookies may affect certain functionality of the website.

We may use third-party analytics tools (such as Google Analytics) to understand how visitors use our site. These tools collect data in aggregate form that does not identify individual users.

10. Third-party links

Our website may contain links to third-party websites (including Calendly). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing personal information.

11. Complaints

If you believe we have breached your privacy or have a complaint about how we handle your personal information, please contact us first at hi@tutorwow.com. We will investigate and respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our services after changes constitutes your acceptance of the updated policy.

13. Contact us

For any questions about this Privacy Policy or our privacy practices, please contact us:

• Email: hi@tutorwow.com
• ABN: 74 463 627 455
• Business name: TutorWow Pty Ltd